Privacy Policy

Last updated: [DATE]

Linda Sailing respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit lindasailing.com, contact us, submit an enquiry, request availability or book a private sailing experience with us.

For the purposes of this Privacy Policy, “Linda Sailing”, “we”, “us” and “our” refer to:

Legal company name: [LEGAL COMPANY NAME]
Trading name: Linda Sailing
Registered address: [REGISTERED ADDRESS, THAILAND]
Company registration number: [COMPANY REGISTRATION NUMBER]
Tourism business licence: [LICENCE NUMBER, IF APPLICABLE]
Email: info@lindasailingphuket.com
Telephone / WhatsApp: +66 631 138 221

1. Information We Collect

We may collect the following categories of personal information.

Information you provide directly

When you contact us or request a booking, we may collect:

  • your name;
  • email address;
  • telephone or WhatsApp number;
  • preferred trip date;
  • number and names of guests;
  • age information where relevant for safety;
  • preferred destination or itinerary;
  • special requests;
  • dietary requirements or food allergies;
  • mobility, health or accessibility information that you voluntarily provide and that is relevant to your safety or comfort;
  • copies of identification documents where required by law, a marina, port authority or other competent authority;
  • messages and correspondence between you and Linda Sailing.

When you provide information about another guest, you confirm that you are authorised to provide that information and that the guest has been informed about this Privacy Policy.

Booking and payment information

When you make a booking, we may collect:

  • booking reference;
  • trip details;
  • payment status;
  • amount paid;
  • invoice and billing information;
  • transaction reference;
  • refund or cancellation information.

Payments may be processed by an independent payment provider. We do not normally receive or store your complete payment card details.

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address;
  • browser and device information;
  • approximate location derived from your IP address;
  • pages viewed;
  • date and time of visits;
  • referring website;
  • interactions with the website;
  • cookie and analytics information.

More information is available in our Cookie Policy.

2. How We Use Your Information

We may use your personal information to:

  • respond to enquiries;
  • check availability;
  • prepare quotations;
  • create and manage bookings;
  • process payments, deposits and refunds;
  • communicate trip details and meeting instructions;
  • personalise your sailing experience;
  • organise food, beverages or special arrangements;
  • support guest safety and comfort;
  • communicate with the captain, crew, marina and relevant service providers;
  • comply with legal, accounting, tax, tourism, port or maritime requirements;
  • prevent fraud, misuse and security incidents;
  • maintain and improve our website and services;
  • manage complaints and legal claims;
  • send marketing communications when you have agreed to receive them.

We will not use information about health, allergies, mobility or accessibility for marketing purposes.

3. Legal Grounds for Processing

Depending on the circumstances and applicable law, we process personal information because:

  • it is necessary to respond to your request before entering into a booking;
  • it is necessary to perform our agreement with you;
  • we must comply with a legal obligation;
  • it is necessary to protect the safety or vital interests of a guest;
  • we have a legitimate business interest, provided that this does not override your rights;
  • you have given us consent, including for optional marketing or non-essential cookies.

You may withdraw consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

4. How We Share Your Information

We share personal information only where reasonably necessary.

Recipients may include:

  • the captain and crew;
  • yacht owners or vessel operators;
  • marinas, ports and harbour authorities;
  • immigration, customs, police, maritime or tourism authorities where legally required;
  • payment and banking providers;
  • booking, accounting and invoicing providers;
  • website hosting and IT providers;
  • email, enquiry and communication platforms;
  • catering, transport and activity providers requested as part of your experience;
  • insurers, accountants, lawyers and professional advisers;
  • government authorities when required by law.

These parties may process information only for the relevant service, legal requirement or agreed purpose.

We do not sell personal information to advertisers or data brokers.

5. International Data Transfers

Some service providers may process or store information outside Thailand.

Where personal information is transferred internationally, we take reasonable steps to ensure that it is protected through appropriate contractual, technical or organisational safeguards, as required by applicable law.

6. Data Retention

We retain personal information only for as long as reasonably necessary.

As a general guide:

  • enquiries that do not result in a booking may be kept for up to 24 months;
  • booking, transaction and invoice records are retained for the period required by applicable accounting, tax and legal obligations;
  • safety or incident records may be retained for as long as necessary to manage insurance or legal claims;
  • marketing information is retained until you unsubscribe or withdraw consent;
  • website logs and analytics data are retained according to the settings of the relevant service.

We may retain information for longer where a legal claim, complaint, investigation or regulatory requirement is ongoing.

7. Marketing Communications

We may send you news, offers or sailing information only where permitted by law or where you have agreed to receive them.

You may unsubscribe at any time by:

Unsubscribing from marketing will not prevent us from sending important messages about an existing enquiry or booking.

8. Your Privacy Rights

Depending on the law applicable to you, you may have the right to:

  • request access to your personal information;
  • request correction of inaccurate information;
  • request deletion of information;
  • request restriction of processing;
  • object to certain processing;
  • withdraw consent;
  • request a portable copy of certain information;
  • ask how your information has been used or shared;
  • lodge a complaint with the competent data protection authority.

These rights may be subject to legal exceptions, including obligations to retain transaction, tax or legal records.

To exercise a privacy right, contact:

Email: info@lindasailingphuket.com

We may need to verify your identity before completing a request.

9. Security

We use reasonable administrative, organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

10. Children and Minors

Bookings must be made by an adult with legal authority to make the booking.

Where information about a child is provided, the person making the booking confirms that they are the child’s parent, legal guardian or otherwise authorised to provide the information.

Children must remain under the supervision of a responsible adult during the trip.

11. Third-Party Links

Our website may link to third-party websites, social media platforms, payment providers or travel services.

Those services operate under their own privacy policies. We are not responsible for how independent third parties collect or use personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools or legal obligations change.

The latest version will always be published on this page with the updated revision date.

13. Contact Us

Questions about this Privacy Policy may be sent to:

Linda Sailing
[LEGAL COMPANY NAME]
[REGISTERED ADDRESS]
Phuket, Thailand

Email: info@lindasailingphuket.com
Telephone / WhatsApp: +66 631 138 221